Wolfbourne – Terms & Conditions

Welcome to Wolfbourne! These Terms and Conditions ("Terms") govern your use of our website and the purchase of our products. By accessing our site or placing an order, you agree to be bound by the following Terms.

1. Company Information

Wolfbourne Pte Ltd is a premium lifestyle brand offering luxury decanter sets, home barware, and gifting essentials. All purchases made through this site are governed by these Terms.

2. Eligibility

You must be at least 16 years old or the legal age of majority in your jurisdiction to use this website or place an order.

3. Product Descriptions

We take pride in the accuracy of our product listings. However, due to handcrafted elements, slight variations in color, size, or finish may occur. Images are for illustrative purposes only.

4. Orders & Payment

Orders are confirmed once payment is processed. We reserve the right to cancel or refuse any order at our discretion, including but not limited to cases of pricing errors, suspected fraud, or stock limitations.

5. Shipping & Delivery

We aim to dispatch all orders promptly. Estimated delivery times are provided for guidance only and may vary by location. Wolfbourne is not liable for delays caused by courier services, customs, or external disruptions.

6. Returns & 90-Day Quality Guarantee

Your satisfaction matters. That’s why we offer a 90-day money-back guarantee — but only if you're genuinely dissatisfied with the quality of the product.

∙ Eligible Returns:
If you believe your decanter set doesn’t meet our standards of craftsmanship, you may return it within 90 days of receipt for a full refund. Items must be unused and returned in their original packaging.

∙ Exclusions:
This guarantee does not apply to damage caused by:

o Accidental breakage

o Mishandling

o Improper care or use

∙ If you’ve broken an item yourself, we understand — accidents happen. We offer individual replacement glasses for purchase so you can complete your set again without replacing the entire product.

To start a return, head to contact on our page or email wolfpack@wolfbourne.co with your order number and a brief explanation.

7. Refund Process

Once your return is received and inspected, we will notify you of approval. Refunds (if approved) will be issued to your original payment method within 5–10 business days.

8. Damaged or Incorrect Items

If your product arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. We'll usually request a photo for verification and offer a replacement or refund accordingly.

9. Intellectual Property

All content on this website — including product designs, text, images, logos, and branding — belongs to Wolfbourne Pte Ltd. Use of our content without permission is strictly prohibited.

10. Limitation of Liability

To the fullest extent permitted by law, Wolfbourne shall not be liable for any indirect, incidental, or consequential damages. Our liability is strictly limited to the purchase price of the item in question.

11. Governing Law

These Terms are governed by the laws of England and Wales (or Singapore, based on your registration). All disputes will be subject to the exclusive jurisdiction of the relevant courts.

12. Policy Updates

We may update these Terms occasionally. Any changes will be posted here, and continued use of our website signifies your acceptance of those changes.

13. Contact Us

For any inquiries, returns, or support requests, reach out to:

📧 Email: wolfpack@wolfbourne.co
🌐 Website: www.wolfbourne.co